Wow, another two weeks have flown by and it’s almost mid-December already. With one shoulder still more than a little worse for wear, I’ve actually found the last month hard to get through – unbelievably slow, having to do all sorts of things left-handed that I’ve never struggled with before (like scraping the ice off my car, stirring soup…) It’s amazing how tired I feel just from a small shoulder injury. Although my libraries are busy places, particularly the big main library in town, so when you’re restricted in movement it probably doesn’t help to be rushing around and leading the charge on community activities, staffing, building maintenance – especially when you can’t raise one arm above your head…
It’s not just the shoulder issue though – it’s felt like a strange month generally here. November saw Christmas arrive (at least according to every commercial enterprise under the sun) and the vast majority of customers coming in over the last few weeks has seemed exceptionally stressed, all of them telling us that they “must” get their Christmas shopping done by 30th November. “Why must you?” I felt like asking. Because it’s ridiculous, frankly, if you think about it. I mean, absolutely fine if you’re the sort of person who has to have that level of pre-organisation, and you do it every year regardless of what the shops tell you. But if you’re giving in because of all the commercial peer-pressure, isn’t that just scary?
I have a house rule: no present-buying before December, no mince pie eating before December, essentially no Christmas related shenanigans of any sort before December. Because from 1st December, you have three whole weeks to get organised, and it should be enjoyable – not pressurised or something to “get out of the way”, as people kept telling us when they came into the library in a frenzy of returning books before heading to the next shop for more rushed present-buying on 21st November. We didn’t put any Christmas decorations up until Monday 5th December in our main library, and on the town high street we were like a safe haven to everyone who still believes in the shockingly traditional “Christmas in December”.
Although, as the weather gets colder and wetter and just generally more unpleasant, it becomes clear that we are a safe haven in more ways than that. Our regular homeless crew are starting to frequent again, using our public toilet to wash and our newspaper room to stay dry. They’re behaving this year (so far), hopefully learning from the strict example we set last year that starting fights and drug-dealing from our public loo isn’t the way to stay in the library’s good books. But it still makes me sad that this is all they have left. We’re doing our best, but we have no provision or training to offer further help than a dry place to sit. We offered them to stay at our monthly coffee morning, so they could at least have a drink and listen to the school choir singing, but (probably understandably) they don’t enjoy big crowds of “normal” customers. We’ll offer again on 23rd December, when we plan to give out mince pies and mulled fruit tea to all customers visiting as our way of wishing a “Merry Christmas” to everyone, but again I doubt they’ll accept. It’s a hard thing to witness, especially against the back-drop of commercialism that has been our high street since mid-November.
Yes, I’ve tried making links with the local support group for homelessness, drug and alcohol addictions, but all our regulars are already known to them and refusing the help. Likewise we have a good working relationship with the community police, and I plan on building a better level of communication with our neighbours at the Salvation Army, but resources are limited and so is time. So we have to keep trying the small things.
I believe very much that our small gestures – not just to this vulnerable group of people but to all our different types of library customer – make a big difference, especially at this time of year. Which is why I’ve also felt funny this month at the release of the Government’s latest “initiative” to support libraries: “Libraries Deliver“, leading into the “Libraries: Opportunities for Everyone” fund. On the face of it, in the Foreword and the Context sections particularly, it seems to share at least my understanding of what public libraries – or at least good public libraries (and believe me, I’ve seen my share of pretty poor ones over the last six years) – are delivering now and should continue to be focused on going forward: “As a locally accountable service, they are well-placed to respond to local needs and issues. They not only provide access to books and other literature but also help people to help themselves and improve their opportunities, bring people together, and provide practical support and guidance. Libraries can have a critical role in helping people to realise their potential, and especially those from disadvantaged backgrounds“.

Libraries Deliver: Targeted Services
But then, as I eagerly read on into the “Vision”, “How we’ll achieve this” and “How we’ll take this forward” sections, I was pretty dismayed to find that it essentially just covers everything we (at least, again, the good libraries) are already doing. And that made me want to cry, because what should have been a clear, helpful and rallying call to action – a plan in other words – just wasn’t there. Instead, it states a pledge for the “DCMS and Libraries Taskforce [to set] up a £4 million Libraries: Opportunities for Everyone fund (administered by Arts Council England) to pilot innovative activities in public libraries in England to support all parts of society, including the most deprived […] Projects will be shaped based on proposals to tackle local needs and priorities.” As the Guardian points out very aptly in their covering article, “Not only does it fail to address the central issues of book stock, closures and opening hours, it amounts to less than £31,000 each if spread between the 131 library authorities.”
Were that to be the case, the money allocated is barely even a third of what we have been instructed as a service by our council authority to save over the coming financial year. That we would have to submit a proposal to even consider being allocated any money at all seems uniquely unhelpful – we already bid and submit proposals for as many resources, participatory projects and support as we can realistically achieve, and these are limited because of the legal restrictions being part of a council authority impose.
And yet, that I could suck up and live with. Call me a cynic, but I’ve never really believed that public libraries are at the forefront of the Government’s concerns, especially not the given the Conservative government we’ve had for the last six years. Because for those last six years I have worked hard to provide as many things as possible now listed in the Libraries Deliver proposal, all with limited central and local government support; for the last 18 months as a district manager, I have made my libraries successful by following the very same approach. It isn’t exactly a new concept, or a surprise, to learn that central funding will continue to be limited.
No, what really topped the strange sensation of this last month off – or rather, what really made me want to weep with frustration – was the Guardian covering article itself, and the author responses to it. The predominant tone of the article was in support of a library stereotype that no longer exists: “It is great to talk about community hubs, but in the end books are at the heart of libraries.” Yes, books and reading and literacy are a key focus for us, but shockingly Nicola Morgan and the majority of authors mentioned are missing the fundamental point: our community is the heart of us. If they didn’t use us, we wouldn’t exist. If we didn’t exist, they wouldn’t be supported – it’s a mutual relationship, and good, professional, dedicated public libraries in today’s world recognise that this is centred on understanding and assisting with many different, varied needs. We will always be about books, I don’t deny that – but we are now also about so much more: furthering skills, reducing social isolation, educating, assisting, improving mental health… All those small things that amount to much bigger outcomes.
It shocked me that the most publicly vocal of our supporters – famous celebrity authors and others – like the Society of Authors, like the Guardian themselves, those who can offer a voice for libraries into the media and the wider public who don’t read political reports – are missing this crucial point and still perpetuating a stereotype of libraries as silent, lofty, hallowed halls of reading (or “oasis of quiet” as Nicola Morgan so poetically puts it). It then shocked me more to realise that the government – who are essentially offering us face-value support only at this moment in time – demonstrated better understanding of what public libraries are now than those who are supposed to be the ones using us and championing us.
Like I say, it’s been a strange month. I just have to hope that by focusing on our small things and trying to break down these barriers one by one, we can start to change our image and demonstrate to those who are supposed to be helping us – government and others alike – that we really are the heart of our communities. As the “Libraries Deliver” report rather surprisingly says, “We need to significantly improve the image of public libraries and people’s awareness of the wide range of services libraries provide and benefits they bring. We’ll do this at 2 levels:
- nationally – by challenging perceptions, combating stereotypes, and promoting what libraries can offer
- regionally and locally through the library network – by presenting local activities in a way that’s consistent with the messages promoted nationally, to encourage people to use libraries and see for themselves“.
I fully agree. And it starts at the roots. So I think it will be my New Year’s resolution to start spreading the word as far afield as possible – it would be great if you could make it yours too, and start telling everyone and anyone what your public library does, and what it means to you and your community. Because, like I said before, it’s the small things that make a bigger difference.

Libraries Deliver: Libraries for Everyone